Frequently Asked Questions (FAQ)

1. How long does it take to process and ship my order?

• Processing time: 1-2 business days.
• Delivery time: 3-5 business days within Canada.

2. How can I track my order?

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order here: Track Your Order.

3. Do you offer free shipping?

• Yes! We offer free shipping on all orders within Canada.

4. What is your return policy?

• You can return items within 30 days of receiving your order.
• We offer free return shipping, and there are no restocking fees.
• Final sale items are not eligible for return.
• For full details, check our Return & Refund Policy.

5. How do I request a refund?

• Contact us via our Contact Page with your order details.
• Once we receive and inspect your return, your refund will be processed within 5-7 business days.

6. What payment methods do you accept?

• We accept major credit/debit cards and secure online payment methods.

7. Can I cancel or modify my order?

• Orders can only be canceled or modified before shipping.
• Once shipped, you will need to follow our return process.

8. Do you ship internationally?

• No, we currently only ship within Canada.

9. What should I do if my order arrives damaged or defective?

• Contact us within 48 hours of delivery with photos of the damaged item.
• We will provide a replacement or a full refund.

10. How can I contact customer support?

• 📧 Email: Contact@carliftup.shop
• 📞 Phone: +1 416 879-5267
• 📍 Address: 8 Bermondsey Rd, East York, ON M4B 1Z1, Canada
• Visit our Contact Us page for assistance.

For any other questions, feel free to reach out! 🚗💨